We strive to deliver the best possible services at all times and welcome feedback/suggestions if you feel we could improve on our services or if you have been dissatisfied with the service you have received.
Our practice has a complaints policy and procedure in place that ensures any complaint is dealt with in a fair and prompt manner. We hope it never happens, but if you are unhappy with the service you have received or have concerns please let us know as soon as possible.
There are a number of ways you can lodge a complaint:
We undertake to acknowledge your complaint and indicate what action will be taken, within 10 working days.
You are welcome to bring a support person to any meeting you have at the Medical Centre.
We must follow strict progress timeframes throughout the complaint process.
You can find out more about the process and timeframes by visiting the Health & Disability website.
Due to bad behaviour towards staff by a minority of patients either in person or over the phone we now have in place a policy covering the following:
Non Physical Abuse: The use of inappropriate words or behaviour causing distress and/or constituting harassment. This includes receipt of abusive telephone calls from any source.
Physical Abuse: The intentional application of force against the person of another without lawful justification resulting in physical injury or personal discomfort.
Anti-Social Behaviour: The following are examples of anti-social behaviour that are not acceptable at or in connection with work:
If deemed appropriate these types of behaviour will be reported to the Police. Ongoing bad behaviour will result in a trespass notice from the clinic with a request to transfer.