To help eliminate mistakes or items missed off your prescriptions you can
order by coming into the clinic and filling in a request form or by using the
patient portal. We will no longer be using our script phone line.
Please remember that there is a two day working turnaround for a routine script. If you require an urgent script (sooner than two working days) and this is ordered before midday it will be ready by 5 pm on the day requested at an additional cost.
Please note our patient fees will change from 22 July 2019 and our new rates are:
| For registered patients
|| CSC holders and dependants
| 0-13 years
| 14-17 years
| 18-24 years
| 25-64 years
| 65+ years
Due to a New Zealand wide shortage we cannot offer any more flu vaccines.
There are some pharmacies who do still have stock and are able to provide
this service. Ring ahead and check.
6/6/19 Clinic Update
Dr Magda Erasmus is leaving and her last day at the practice is 26 June. We
wish her all the best on her new venture.
We welcome Dr Eeva Alhava who is joining the practice and her first day will be 24 June. Eeva is arriving from Finland and will work in both Lower Hutt and Wainui clinics.
We are pleased to advise and welcome Dr Jane Booth who will be joining the team on 14 May. Jane is arriving from the UK and will work in both Lower Hutt and Wainui clinics.
Flu vaccinations are available from Monday 8 April at both clinics. Please call the Nurse for an appointment.
Cost is $45.00 (per adult) and for patients aged 65+years the injection is funded.
MMR Vaccines - PLEASE READ
The Ministry of Health have advised that one MMR vaccine is considered to be 95% effective, therefore supplies are being saved for the unvaccinated population.
If your work place has requested that you have two documented vaccines the Immunisation Authorities are suggesting that you are to have your second MMR booster once the measles outbreak has settled down to preserve supplies for the AT RISK POPULATION.
Please note that appointments are for 15 minutes only and if you do have a
number of issues please book a 30 minute consult. We need to be considerate
of fellow patients waiting to be seen.
Lower Cost General Practice Visits
We have changed things to make visits to general practices more affordable for you, your family and whānau.
There are two main changes:
- People with a Community Services Card (CSC) and their dependants aged 14 to 17 years who are enrolled with a general practice will pay less for their visits to see a doctor or nurse.
- An adult with a CSC won’t pay more than $18.50 for a standard visit with a doctor or nurse and young people aged 14 to 17 years, who have a parent or caregiver with a CSC will be charged no more than $12.50.
- All enrolled children aged 13 and under won’t be charged a fee for a standard visit with a doctor or nurse, or:
- an after-hours fee at participating clinics or pharmacies
- the regular $5 prescription fee.
Fees for extended consultations, procedures and extra services, such as certificates or equipment, may still be charged.
Due to increased demand all over New Zealand we are unable to offer both Menactra and Nimenrix vaccines. Refer to www.immune.org.nz for updates.
We are no longer providing travel vaccines to our patients. Please go to the Travel Doctor website www.traveldoctor.co.nz for your closest clinic.
We are not currently taking on new patients and will advise on the website
once we have reopened our books.
Changes in our practice
We have become a Health Care Home practice. This means we are trying to become more patient focused and be able to offer you more services locally.
Triage - What is triage
You will notice that if you phone for an appointment for the same day you will be told the call will be triaged. This means that the doctor or the nurse will phone you to assess the situation, usually between 9-9.30 am.
It may be your problem can be solved over the telephone or by a prescription or by seeing a more appropriate person other than the doctor.
If your problem is urgent and needs attention that day you will be seen. It might mean you will be seen quicker.
If as a result of a triage phone call you need an appointment there will be a normal appointment charge. If you need a script but no appointment, the usual script charge will apply.
Why is the practice doing this?
The demand for appointments is on the increase and the range of services we wish to offer is increasing. This means we need to create some capacity during our opening hours. We also want to be able to offer you different ways of communicating with us other than always needing face to face consultations
It was projected in April of this year - and they were right - this flu season is the worst we have had in a long time.
Hutt Hospital is at 100% capacity, Wellington Hospital has a huge number of flu patients being admitted to intensive care and the wards, After Hours are overflowing every night and we are struggling to see all our patients that need to be seen.
About 120 patients with flu-like symptoms have presented at Wellington Regional Hospital's emergency department each of the past three weeks, adding to a significant surge in influenza cases across Capital and Coast District Health Board (CCDHB) hospitals.
A few key tips:
- if your unwell - stay at home and if possible keep you children home from school and day care.
- Wash your hands and carry some hand sanitiser around with you and use it.
- Keep hydrated and it appears that it can take 7 to 10 days to start feeling well again.
Please give our nurses a call and they can help you on the phone and please remember, we will always do our very best to see our little patients on the same day.
It is not too late to get a flu injection - Please if you have not had one - reconsider and give us a call to book a time to have one.
Wainui clinic new late night
We are going to be extending our hours at Wainui clinic on a Wednesday from 8.30 am until 8.00 pm. There will be Doctor and Nurse appointments available from 25 July. Portal bookings are available.
Our late night clinic at Lower Hutt will continue to be open on a Tuesday evening until 8.00 pm.