Level 4

New Zealand is currently at Alert Level 4.

  • Please call the practice before coming in, we will identify the best way to help you.
  • You may receive a telephone, video or email consult instead of being seen in the person
  • We will still see you, if you are acutely unwell.
  • We are still here to help but want to keep you & our team safe.
  • Stay safe. Be Patient, Be Kind.
  • Questions and answers

Hutt Central

Clinic opening hours
Mon, Wed, Thurs and Fri 8.00 am - 5.30 pm
Tuesday 8.00 am - 8.00 pm
5 Raroa Road, Lower Hutt
Tap to call: 04 576 2009


Clinic opening hours
Mon, Tue, Thurs and Fri 8.30 am - 5.30 pm
Wed 8.30 am - 8.00 pm
5 Fitzherbert Road, Wainuiomata
Tap to call: 04 576 2009

After hours and weekends
If you require medical attention outside of our normal hours we suggest you go to either the Lower Hutt After Hours Medical Centre, 729 High Street, Lower Hutt or ED at Hutt Hospital, High Street, Lower Hutt. More details

Tap to call: 0800 611 116

Make an Appointment Enrol With Us

25/3/2020 - message to our patients new phone hours 8 am - 5 pm until further


In this current situation we are facing PLEASE DO NOT PRESENT TO THE


We have phone consults with your GP available and you will need to ring reception to book this time in - there is a charge involved and you will be advised on booking.  We will continue to provide scripts which will be faxed to your pharmacy of choice.  Please allow 48 hours turnaround.  For high risk patients requiring funded flu vaccinations and all children immunisations we will continue as normal but please advise if you have any cold/flu like symptoms and we will rebook for you.

Take care and be safe from the team at HCHC.

20/3/2020 - as of today portal appointment bookings are temporarily disabled 

Keeping you safe!
Effective immediately, this is what we as a practice are doing to keep you and our team safe.  We would ask that if you are experiencing any fever, cough, flu-like symptoms, sore throat or a runny nose, regardless of the reason for your visit, please let us know before scheduling your appointment so we can arrange for the most appropriate and safe way to help.

  • If you need a script, we’ll fax it directly to your pharmacy for you to pick-up 
  • If you are concerned about your symptoms, we’ll be able to reassure you with the most up-to-date information about what you need to do
  • If your situation is not urgent, we’ll tell you what follow-up is needed and by when
  • If you need an off-work certificate, we will email it to you
  • Many other queries can be managed by phone, including ordering blood tests, Xrays etc

If you an appointment indoors

  • You will need to wash your hands or use hand gel provided when you enter our building
  • If you have a fever, cough, sore throat or suspect you may have Covid-19, we will assess you in our car park – we apologise in advance if this feels awkward for you

If you are given an appointment in your car

  • A nurse in full protective gear will come to your car to consult with you.
Novel Coronavirus

If you are concerned or have any queries around the virus and need to talk to

someone please email the Ministry of Health on 

ncovresponse@health.govt.nz or go to the site for up to date information:


Dedicated number for health advice and information is 0800 358 5453 – it is free and available 24 hours a day, 7 days a week.


Dear patients both clinics are closed on Monday 20 January 2020 for Wellington Anniversary Day and on 6 February 2020 for Waitangi Day.  


Please note that all nursing appointments now need to be made through reception or by phone.


MMR vaccines

Please be aware that due to a NZ wide shortage we are currently unable to offer MMR vaccines for our patients.  We will update you on availability as soon as we can provide this service again.  Please do not book on the portal until notified.  Thank you for your cooperation.

To all parents 

To check if your child has had the measles vaccine (for children aged 0-14 years) you can email:    RES-NIR@huttvalleydhb.org.nz to ask for a copy of your child’s National Immunisation Register record for measles.  You will need to provide the child’s full name, date of birth, and  include mum’s first and last name.  This will ensure the correct record if there are children with similar names born on the same day.

To help eliminate mistakes or items missed off your prescriptions you can

order  by coming into the clinic and filling in a request form or by using the

patient portal.  We will no longer be using our script phone line.

Please remember that there is a two day working turnaround for a routine script.  If you require an urgent script (sooner than two working days) and this is ordered before midday  it will be ready by  5 pm on the day requested at an additional cost.  

Fee Changes

Please note our patient fees will change from 22 July 2019 and our new rates are:

 For registered patients  Fees    CSC holders and dependants
 0-13 years  Funded  
 14-17 years  $22.00    $13.00
 18-24 years  $33.50    $19.00
 25-64 years  $44.50    $19.00
 65+ years  $39.50    $19.00

Due to a New Zealand wide shortage we cannot offer any more flu vaccines. 

There are some pharmacies who do still have stock and are able to provide

this service.  Ring ahead and check.

Flu vaccinations are available from Monday 8 April at both clinics.  Please call the Nurse for an appointment. 

Cost is $45.00 (per adult) and for patients aged 65+years the injection is funded.



The Ministry of Health have advised that one MMR vaccine is considered to be 95% effective, therefore supplies are being saved for the unvaccinated population. If your work place has requested that you have two documented vaccines the Immunisation Authorities are suggesting that you are to have your second MMR booster once the measles outbreak has settled down to preserve supplies for the AT RISK POPULATION.

Please note that appointments are for 15 minutes only and if you do have a

number of issues please book a 30 minute consult.  We need to be considerate

of fellow patients waiting to be seen.

Due to increased demand all over New Zealand we are unable to offer both Menactra and Nimenrix vaccines.  Refer to www.immune.org.nz for updates.

We are no longer providing travel vaccines to our patients.  Please go to the Travel Doctor website www.traveldoctor.co.nz for your closest clinic.



Changes in our practice

We have become a Health Care Home practice. This means we are trying to become more patient focused and be able to offer you more services locally.

Triage - What is triage

You will notice that if you phone for an appointment for the same day you will be told the call will be triaged. This means that the doctor or the nurse will phone you to assess the situation, usually between 9-9.30 am.

It may be your problem can be solved over the telephone or by a prescription or by seeing a more appropriate person other than the doctor.

If your problem is urgent and needs attention that day you will be seen. It might mean you will be seen quicker.


If as a result of a triage phone call you need an appointment there will be a normal appointment charge. If you need a script but no appointment, the usual script charge will apply.

Why is the practice doing this?

The demand for appointments is on the increase and the range of services we wish to offer is increasing. This means we need to create some capacity during our opening hours. We also want to be able to offer you different ways of communicating with us other than always needing face to face consultations


It was projected in April of this year - and they were right - this flu season is the worst we have had in a long time.

Hutt Hospital is at 100% capacity, Wellington Hospital has a huge number of flu patients being admitted to intensive care and the wards, After Hours are overflowing every night and we are struggling to see all our patients that need to be seen.

About 120 patients with flu-like symptoms have presented at Wellington Regional Hospital's emergency department each of the past three weeks, adding to a significant surge in influenza cases across Capital and Coast District Health Board (CCDHB) hospitals.

A few key tips:

  • if your unwell - stay at home and if possible keep you children home from school and day care.
  • Wash your hands and carry some hand sanitiser around with you and use it.
  • Keep hydrated and it appears that it can take 7 to 10 days to start feeling well again.

Please give our nurses a call and they can help you on the phone and please remember, we will always do our very best to see our little patients on the same day.

It is not too late to get a flu injection - Please if you have not had one - reconsider and give us a call to book a time to have one.


Wainui clinic new late night

We are going to be extending our hours at Wainui clinic on a Wednesday from 8.30 am until 8.00 pm. There will be Doctor and Nurse appointments available from 25 July.  Portal bookings are available.

Our late night clinic at Lower Hutt will continue to be open on a Tuesday evening until 8.00 pm.