Both clinics will be closed on 21 January for Wellington Anniversary and 6
February for Waitangi Day.
Our Patient fees have changed from 1 January 2019:
| For registered patients
|| CSC holders and dependants
| 0-13 years
| 14-17 years
| 18-24 years
| 25-64 years
| 65+ years
Lower Cost General Practice Visits
We have changed things to make visits to general practices more affordable for you, your family and whānau.
There are two main changes:
- People with a Community Services Card (CSC) and their dependants aged 14 to 17 years who are enrolled with a general practice will pay less for their visits to see a doctor or nurse.
- An adult with a CSC won’t pay more than $18.50 for a standard visit with a doctor or nurse and young people aged 14 to 17 years, who have a parent or caregiver with a CSC will be charged no more than $12.50.
- All enrolled children aged 13 and under won’t be charged a fee for a standard visit with a doctor or nurse, or:
- an after-hours fee at participating clinics or pharmacies
- the regular $5 prescription fee.
Fees for extended consultations, procedures and extra services, such as certificates or equipment, may still be charged.
Due to increased demand all over New Zealand we are unable to offer both Menactra and Nimenrix vaccines. Refer to www.immune.org.nz for updates.
We are no longer providing travel vaccines to our patients. Please go to the Travel Doctor website www.traveldoctor.co.nz for your closest clinic.
Welcome to our new Doctors:
Dr Lillian Mendez has joined the clinic and works on a Monday and Thursday morning.
Dr John Kusel will be working all day Monday, Tuesday and Thursday mornings.
Dr Liz Hemmingsen has now left the clinic to spend time with her family and look for new challenges - we will miss her!
We are not currently taking on new patients and will advise on the website once we have reopened our books.
Changes in our practice
We have become a Health Care Home practice. This means we are trying to become more patient focused and be able to offer you more services locally.
Triage - What is triage
You will notice that if you phone for an appointment for the same day you will be told the call will be triaged. This means that the doctor or the nurse will phone you to assess the situation, usually between 9-9.30 am.
It may be your problem can be solved over the telephone or by a prescription or by seeing a more appropriate person other than the doctor.
If your problem is urgent and needs attention that day you will be seen. It might mean you will be seen quicker.
If as a result of a triage phone call you need an appointment there will be a normal appointment charge. If you need a script but no appointment, the usual script charge will apply.
Why is the practice doing this?
The demand for appointments is on the increase and the range of services we wish to offer is increasing. This means we need to create some capacity during our opening hours. We also want to be able to offer you different ways of communicating with us other than always needing face to face consultations
It was projected in April of this year - and they were right - this flu season is the worst we have had in a long time.
Hutt Hospital is at 100% capacity, Wellington Hospital has a huge number of flu patients being admitted to intensive care and the wards, After Hours are overflowing every night and we are struggling to see all our patients that need to be seen.
About 120 patients with flu-like symptoms have presented at Wellington Regional Hospital's emergency department each of the past three weeks, adding to a significant surge in influenza cases across Capital and Coast District Health Board (CCDHB) hospitals.
A few key tips:
- if your unwell - stay at home and if possible keep you children home from school and day care.
- Wash your hands and carry some hand sanitiser around with you and use it.
- Keep hydrated and it appears that it can take 7 to 10 days to start feeling well again.
Please give our nurses a call and they can help you on the phone and please remember, we will always do our very best to see our little patients on the same day.
It is not too late to get a flu injection - Please if you have not had one - reconsider and give us a call to book a time to have one.
Wainui clinic new late night
We are going to be extending our hours at Wainui clinic on a Wednesday from 8.30 am until 8.00 pm. There will be Doctor and Nurse appointments available from 25 July. Portal bookings are available.
Our late night clinic at Lower Hutt will continue to be open on a Tuesday evening until 8.00 pm.