04 576 2009

Family Healthcare for Hutt Valley and Wainuiomata

Our policies and procedures


Child Protection Policy

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This Policy is written to ensure that children and young people visiting HUTT CITY HEALTH CENTRES feel safe and comfortable.

The purpose of the policy

The purpose of this policy is to provide HUTT CITY HEALTH CENTRES’ staff guidelines by which to identify and respond appropriately to concerns of abuse and neglect, and to understand their role in keeping children safe.

Who it affects

This policy covers all staff of HUTT CITY HEALTH CENTRES who have direct or indirect contact with children.

When it will be reviewed

The Child Protection Policy will be reviewed every three years as a minimum, and updated regularly in the light of operational experience and in line with changes in legislation and associated policies.

Who is responsible for the policy

Overall responsibility, implementation and review of this policy rests with the Clinical Director and Chief Executive of HUTT CITY HEALTH CENTRES.

 


Patients Rights policy

The full document is available hereopens in new page

The Ten Rights of Patients in the Health and Disability Code

  1. To be treated with respect including respect for personal privacy
  2. Freedom from discrimination, coercion, harassment and exploitation
  3. To be treated with dignity and independence
  4. Services of appropriate standards
  5. Effective communication
  6. To be fully informed
  7. To make your decision (informed choice & informed consent)
  8. To be supported by another if wished
  9. To participate or decline participation in teaching and research
  10. To 'complain’ / give feedback in order to help improve services

The purpose of the policy

The purposes of this policy are as follows:

  • To inform staff of the rights patients have under the Code of Rights
  • To provide guidance to staff on how patients’ rights can be respected
  • To establish the Clinical Director as the person responsible for the oversight of this policy and for providing guidance to individuals.

Who it affects

This policy applies to all staff (including health professionals and non-health professionals), all contractors, and all health professionals who provide health services at HUTT CITY HEALTH CENTRES.

Who is responsible for the policy

Overall responsibility, implementation and review of this policy rests with the Clinical Director and Chief Executive of HUTT CITY HEALTH CENTRES.

 


 Complaints policy

The full document is available hereopens in new page

We try to give our patients the best possible service, so if your experience was less than you anticipated please let us know. Contact Raewyn Montgomery our Practice Manager about your concerns on (04) 576 2009.

If you would like to talk to an independent person, then you may wish to contact the Health and Disability Advocacy Service (HDC) free service on 0800 555 050 or This email address is being protected from spambots. You need JavaScript enabled to view it.

The purpose of the policy

This document outlines how complaints to HUTT CITY HEALTH CENTRES are appropriately managed and reported.

Who it affects

All staff employed at HUTT CITY HEALTH CENTRES and/or associated organisations.

Who is responsible for the policy

Overall responsibility, implementation and review of this policy rests with the Clinical Director and Chief Executive of HUTT CITY HEALTH CENTRES.

 


 

 

walk-in day clinic no appointment needed lower hutt doctor

Walk-in Urgent Care Clinic

NO APPOINTMENT NEEDED

Urgently unwell? Be seen by one of our Hutt Central clinical team whether or not you are enrolled with us.

  • 9 - 11 am weekdays
  • 3 - 5 pm weekdays

 


Repeat Prescriptions

Need a repeat prescription?

We can fax it to your pharmacist.


News Updates

CHRISTMAS/NEW YEAR HOURS
Please note the following opening days and hours

Wednesday 27 December - Friday 29 December 2017

Wednesday 3 January - Friday 5 January 2018

8am – 5:30pm

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Patient Portal available NOW
Manage your health online 24/7 with the HUTT CITY HEALTH CENTRE Patient Portal.

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